SHIPPING

Fees and Delivery

• How are the delivery fees calculated?

Specific Product

• Do you offer an installation service for products delivered to my home?
• Are bicycles delivered assembled?

Delivery Issues

• My order arrived damaged!
• I received the wrong item, what should I do?
• What if I’m not home at the time of delivery?
• I received part of my order. When will I receive the rest?
• My order is late, what should I do?
• My parcel’s status says “delivered” but I have not received it. What should I do?

Change My Delivery

• Can I change my shipping method?
• Can I redirect my parcel to another address?